The Terms and Conditions governing the provision of car/taxi booking and/or account services provided by “The Company” Advents Private Hire whose registered office is located at 8 Arnside Street London SE17 2AP and the “Customer”.

1. General

Any terms or conditions sought to be imposed by the Customer shall not be incorporated into the Contract and shall have no effect unless agreed to in writing by the Company.
We (the Company) may, as your agent, directly or through an intermediary ask where we deem to be necessary, another contractor ("Third Party Contractor") to carry out some or all of any work which you (the Customer) instruct us to carry out for you. We shall pay the reasonable charges of Third Party Contractors on your behalf and recharge them to you with our own fees. We will ensure that the Third Party Contractor fees which are recharged to you are in line with the fees we will have quoted to you, had we done the work ourselves. We will take all reasonable care in selecting and instructing a Third Party Contractor.

2. Driver receipts – cash journeys

Advents Private Hire is a booking agency and we act as agents for the drivers (the principles) in cash work. If you require a receipt for your journey which has been paid by cash, we must advise you that drivers are self employed and are not VAT registered. Therefore, any receipt given by the driver for cash payment will not include a VAT component.

3. Journeys on account

In respect of account work, Advents Private Hire acts as the principle with the drivers acting as agents on its behalf to carry out work. Account work undertaken by drivers on behalf of Advents Private Hire will attract VAT added at the applicable rate.
The Customer agrees to pay the Company for all journeys provided by the Company on account. We shall invoice after the journey has taken place. Invoiced amounts are payable 30 days from date of invoice.
You will be invoiced with account fare applicable at the time of each relevant journey or at the rate as may otherwise be agreed with the Company in writing plus all other agreed charges including waiting charges, parking and toll charges, soiling charges, unsocial hours charges and administration charges.
The price of the goods and services is in GBP and is exclusive of Value Added Tax which shall be charged at the rate prevailing at the relevant tax point.
If the cost to us of carrying out the work is subsequently increased by reason of increases in costs or any other factor outside our control, then we will notify you before undertaking any work to which incurs an increase in costs. If you require us to discontinue work, you shall only be required to pay us for the work already carried out.
Unless agreed otherwise, the cost of services will be payable no later than 30 days from the date of the relevant invoice. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified will entitle us to write to you and upon the expiration of seven days notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

4. Rights and Powers of the Company

The Company reserves the right to:

  1. Change the rules or instructions concerning the use of any part of the Service from time to time.

  2. Temporarily suspend the Service to the Customer wholly or in part in the interest of the quality of Service or in the interest of other Customers.

  3. Suspend or temporarily suspend the Service in the event of communication failure.

  4. Decline the Service unless the Company is at its own discretion is satisfied that the proper account security procedures have been followed and shall not be liable in any way for refusing the service under these circumstances.

5. Vehicles

Whilst every effort shall be made to supply the vehicle type booked, there may be instances e.g. circumstances beyond our control, when the selected vehicle is not available. In such circumstances a vehicle of similar standard will be provided.
The customer is expected to provide at the time of booking full details of requirements e.g. wheelchair access, luggage requirements, number of persons to be carried in order to satisfy the booking. Failure to provide full details may lead to inability of the vehicle to carry out the journey resulting in delay and/or additional charges being applied in order to fulfil the booking request.

6. Liability

The Company shall use all reasonable endeavour to get you to your destination on time, but shall not be liable for any loss due to delays. The Company always strives to run a reliable service. However sometimes cars cannot arrive at the time a customer has booked, for reasons beyond our control. If your car is running late, please contact our office immediately on 020 7703 9225 and we will do our best to tell you why your car is late and advise you approximately the time the car is due to arrive. It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important and especially if onward connections may be missed. Control Room staff may advise on average journey times but the decision and responsibility as to booking time ultimately lies with the Customer.
The Company will endeavour to book details correctly. However we cannot be held responsible for any misunderstandings during telephone bookings between the booking clerk and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non arrival due to a cancelled booking. Under no circumstances shall the Company be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
All luggage or personal possessions are carried entirely at your risk. Drivers are instructed to take lost possessions left in their taxis to Walworth Road Police Station. The Company does not store or receive lost possessions.
The Company is an agency for self-employed drivers and therefore will not be held responsible for drivers activities outside our control. The Company passes to drivers, personal information of customers to assist in gaining information of collection of customers and the location of the destination required. Advents Private Hire will not be held responsible for the drivers’ actions when using this information.
The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey the Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.
You shall indemnify the Company against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

7. Cancellations

If you need to cancel your booking, please contact the Company as soon as possible. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation. As a general rule journeys from airports are dispatched up to two hours before flight arrival, journeys within the surrounding area of Southwark are normally dispatched up to twenty minutes before their due time.

8. Children

The Company must be made aware of children under the age of 16 travelling by themselves.
The booking will be declined if a child under the age of 12 is travelling alone. Several of our drivers are registered child minders. Parents who wish to make arrangements for their child to travel must book a driver who is also a registered child minder.
Additional charges may be applied where the company has had to make additional arrangements to ensure the safe transport of the child.
The Company does not provide child car seats or booster seats. Taxis are exempt from providing car seats. Passengers with children who require car seats may provide their own but the Company is unable to store those seats for you. Young children and babies have to be counted as individual passengers.

9. Customer Service

If you are unhappy with any aspect of our service at the time of the journey, please contact the Controller on shift who will attempt to resolve the issue immediately.
If you are unhappy with our service and the Controller has not been able to resolve the issue to your satisfaction, our control room staff with take your details and raise a formal complaint for you. This complaint will be dealt with sympathetically by the Manager and we will work with you to reach a satisfactory conclusion.
In addition to making a complaint to the Company, you may complain to Transport for London Private Hire Licensing Surface Transport Customer Services 4th Floor, Palestra 197 Blackfriars Road
London SE1 8NJ telephone Phone: 020 7703 9225 as the drivers and the Company are regulated and licensed by Transport for London Private Hire.

10. Disputes

In the event of any dispute concerning the calculation by the Company of its charges such dispute shall be notified to the Company by the Customer within 28 days of the Invoice (time being of the essence). In the event of no such notification being received by the Company the Customer shall accept the amount as being properly due and calculated and shall not be entitled to dispute the sum in any way whatsoever.

11. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12. Governing Law and Jurisdiction

Parties to this Agreement consent to submit to the exclusive jurisdiction of the courts of England and Wales.

13. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.

14. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

15. Changes to Terms and Conditions of Business

We reserve the right to make minor changes to the Terms and Conditions of business from time to time.

16. Data Protection

You consent to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.

17. Terms and Conditions of Website Use

Chauffeuring service will be available on request.

18. Advents Private Hire Chauffeuring

The Terms and Conditions governing the operation of Advents Private Hire Limited trading whose registered office is at 8 Arnisde Street London SE17 2AP and you the 'Customer'.

19. Trademark Information

Advents Private Hire of Advents Private Hire. All other trademarks are property of their respective owners. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

20. Links to Third Party Sites

The Advents Private Hire website may contain hyperlinks to third party websites controlled by parties other than Advents Private Hire. Advents Private Hire is not responsible for and does not endorse, any of the contents of such websites.

21. Use Restrictions

Reproduction, distribution, or republication of any information, materials, documents and services by any means, without the prior express written consent of Advents Private Hire, is strictly prohibited. Nothing in this Advents Private Hire website shall be construed as conferring any license of Advents Private Hire's intellectual property rights without express written consent from Advents Private Hire. All rights not expressly granted herein are reserved.

22. Warranties and Disclaimers

The information, documentation, products and services contained on the Advents Private Hire website are provided "as is," without any warranty of any kind. Advents Private Hire and its suppliers disclaim all warranties relating to the information, documentation, products and services contained on the Advents Private Hire website, express or implied, including, but not limited to, any warranties against infringement of third party rights, merchantability and fitness for a particular purpose.
The Advents Private Hire website could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of this website is at your own risk. You agree to hold Advents Private Hire harmless from and not sue Advents Private Hire for any claims based upon using this website.
In no event shall Advents Private Hire be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to or use of, this website.

23. Governing Law and Jurisdiction

These conditions shall be governed by and construed in accordance with the laws of England. Advents Private Hire controls the Advents Private Hire website from within the country of England. It can, however, be accessed from other places around the world. Although these places may have different laws from those of England, by accessing the Advents Private Hire website you agree that the laws of England, without regard to rules relating to conflict of laws, will apply to all matters relating to your use of the site. You and Advents Private Hire also agree to submit to the non-exclusive jurisdiction of the English courts, with respect to such matters. Users of the Advents Private Hire website accessing it from places outside of England acknowledge that they do so voluntarily and are responsible for complying with local laws.

24. Advents Private Hire – Refunds Policy

1. Advents Private Hire will never make a refund unless there was an original purchase. We may also suspend or withhold some or all funds for the transactions processed through the facility. We will check that our customer has given you the card used for the original transaction. Our policy is to make the refund to the card used for the original purchase where it is still available.

2. If however such card is not available at the time of refund then we may, at our discretion, use alternate means to issue such refund (in line with our company refund policy).

3. We never give a cash or cheque refund for a card transaction – fraudsters often try to obtain cash this way. We never refund more than the original transaction amount.

4. If the customer has received a replacement card, the card number may have changed. In this case, we will take reasonable steps to make sure we refund to the original account. For example, if the start date of the new card is after the purchase date, we will ask the customer for proof of identity.

5. If the card has expired, we will still make the refund back to it, letting the customer know that they need to contact their card issuer to arrange for the funds to be received.